Monterey doesn't have the best on-base opportunities. There are three "bases" in this tiny area - the Presidio, NPS, and the no-longer-a-base-but-still-populated-by-militariness Ft Ord. Presidio is where you go for pediatrics and the half-stocked pharmacy that probably won't carry what you need but will tell you with a very friendly smile when they can't fill your $180-copay prescription. NPS has a very small Navy-emphasized exchange with a huge alcohol section (shocker), some food and beverage aisles, a tiny electronics department, a huge clothing section filled with a whole lotta nothing, and some housewares and books and gifty shit. Ord is where you go for the commissary and the exchange, such as they are.
The commissary, unfortunately, is one of the worst managed I've ever seen. It's so common to hit the store four times in two weeks and never
once see product on the bread shelves. They run out of stuff all the time. Creamer? Gone. Bread? Looks like looters hit it. Produce options? Pretty fucking lackluster, and the bananas are usually either bright green or gone. Last year, I kept waiting for them to carry some canned pumpkin for my (omnomnompumpkin) fall baking, but they only kept room on the shelves for about six of the double-sized cans, and I ended up lucking out one time and scoring two cans...two weeks after Thanksgiving. But management doesn't just fall down on what they carry and how much. Yesterday, I was in the self-check aisle for about fifteen minutes between waiting for a free checkstand and waiting for the poor overworked employee to run around unfreezing the piece of shit checkstands that constantly require employee intervention. In that fifteen minutes, I watched the poor woman call out
three times on the PA system that she needed a grocer in self-check for a price check. Nobody came, including the manager.
The issues with the commissary are so severe that I'd stop shopping there altogether if it weren't for the outrageous 9.8something% tax and outrageous California pricing on grocery items.
Recently, I blogged about the TV that melted on us, but I didn't tell you what I learned about the AAFES system. I don't know if the NEX system is the same way - I imagine it must be, but I've never run into massive trouble with NEX like I have AAFES, so I haven't had the chance to learn their processes. Let me tell you what I learned...
When our TV melted, we headed to Ord's exchange. We'd considered NEX, but the options at Ord are much better in the technology department. It's a little bit bigger, you see, but bigger enough to have more offerings. First we went to Best Buy to check on what was out there in the real world, though. What we found at the PX was pretty awesome - exactly the TV we wanted, only bigger. The price was a tiny bit higher than Best Buy's, but the tax free part made it a better purchase through AAFES. We asked about a smaller version and were told they were sold out, but that the big-ass TV was identical to the smaller one we wanted, size aside. So we reluctantly agreed to get the big-ass TV.
We bought it. We even relented on our anti-credit card stance and got a fucking exchange credit card to save another 10% (it's a big fucking TV, y'all). We got out to the loading dock to pick up the TV and were met by a man who seemed like the electronics manager. He told us the entire palette of big-ass TVs had cracked screens. The only alternative was the huge-ass five-inches-bigger-than-any-human-really-needs version. We asked how long it would take for the next shipment of big-ass TVs and were given what in Bahrain would have been "inshallah." Which basically means maybe next month, maybe never.... We asked if the NEX might have a TV in a size we wanted, and we were told that they only carry the smaller TV, not one we're looking for. This, it turns out, was untrue.
It was getting time to pick up the sprogs from their after care, so we impulsively decided to upgrade to the huge-ass TV. YodaMan went inside to take care of the switcheroo, and we loaded the OMG HOW FUCKING BIG DOES A TV NEED TO BE box into our soccer-mom-mobile. Got home, cracked the box open, and saw evidence that the TV had been returned. And there were vital components missing. We couldn't even turn it on.
YodaMan called the exchange since they were supposed to be open another fifteen minutes. The phone went straight to an answering machine that hung up on him. Ord is far enough away, and Hwy 1 congests enough at that time of day to make the drive a solid twenty or thirty minutes. Normally it would only be ten or fifteen, but we were stuck.
Next day, we took the TV back to the PX and explained what had happened. We asked how long it would take to get another TV since they had none in stock. Here's where the shocking answer comes in.
They don't have the first clue.
Since AAFES (and probably NEX) gets its better prices by lucking out on product, they have no idea what they're going to get. They don't actually order their stock - it's sent to them by headquarters. So when they get an entire palette of broken electronics, there's nothing they can do but contact other exchanges and try to get a new one shipped there. Here's how they do that:
- Ord e-mails kinda-nearby exchanges with their request.
- Other exchange writes the details on a fucking sticky pad.
- Other exchange toodles into their stock room.
- Other exchange looks through piles for something matching what's on the sticky pad.
- Other exchange toodles back to the computer.
- Other exchange e-mails Ord with a response: yes we have it or no we don't.
Then begins a whole new process to obtain the product.
Why all the toodling? Why the combing through the stock room? Why e-mail anyone at all?
Because there's no stock database. Not in the store, not in a state, not in a district, not in the country. We're in the fucking 21st century, and the highest technology used to account for stock is fucking
e-mail. Does this strike you as hilariously appropriate but nonetheless shocking?
When an area is stuck with fuckstick management decisions, uninformed customer service, a stunning lack of technology, and only a teensy system to feed a rather significant military population, what does that lead to?
Each shopping trip is like walking into the apocalypse. It's scary, it's lonely, and if you make it out alive, you'll probably have bite marks.